Front Line Associate - Bali Branch (VFC)

Join Vantage Financial Corporation (VFC) as a Front Line Associate in our vibrant Bali branch and become the face of exceptional customer service in the banking and financial sector. In this dynamic role, you will be the first point of contact for clients, ensuring their needs are met with professionalism and efficiency. Leveraging our state-of-the-art banking software, including Core Banking System and Customer Relationship Management (CRM) tools, you will handle transactions, provide financial advice, and resolve customer inquiries with ease.

As part of a team dedicated to delivering outstanding service, you will work closely with our experienced professionals to uphold VFC's commitment to integrity and customer satisfaction. With a growing client base and a focus on innovation, this is your opportunity to grow within a supportive and collaborative environment. Located in the heart of Bali, you will enjoy a vibrant work culture, competitive benefits, and the chance to make a meaningful impact in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting clients with a smile and addressing their needs promptly and professionally.
• Handle cash transactions, including deposits and withdrawals, using our Core Banking System.
• Assist clients with account inquiries, balance checks, and other financial services.
• Utilize CRM tools to log and track customer interactions, ensuring follow-ups are made as needed.
• Collaborate with the branch team to ensure all customer requests are processed accurately and efficiently.
• Promote VFC's products and services, such as savings accounts, loans, and investment options, to enhance client satisfaction.
• Adhere to VFC's policies and procedures, ensuring compliance with banking regulations.
• Maintain a clean and organized workspace, reflecting our commitment to professionalism.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent, with at least 1-2 years of experience in customer service or banking.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Basic knowledge of banking software and CRM tools is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with financial products and services is beneficial.
• Ability to lift and carry up to 20 lbs (9 kg) as needed.
• Willingness to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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