E-Commerce Customer Service Representative - Jakarta Utara

Join PT. Happy Camp Indonesia as an E-Commerce Customer Service Representative and become a key player in delivering exceptional customer experiences in the fast-paced world of online retail. This role is perfect for dynamic individuals who thrive in a shared workspace and enjoy the energy of a growing e-commerce company in Jakarta Utara. With PT. Happy Camp Indonesia, you'll be part of a team that's dedicated to providing top-notch customer service, using tools like Zendesk and Salesforce to manage customer interactions efficiently.

As an E-Commerce Customer Service Representative at PT. Happy Camp Indonesia, you'll be the voice of our brand, handling customer inquiries, resolving issues, and ensuring every interaction leaves a positive impression. You'll use your excellent communication skills to build strong relationships with customers, while also leveraging your problem-solving abilities to find effective solutions to their needs. This role offers a unique opportunity to grow within a company that values employee development and recognizes the importance of a happy, engaged team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, providing prompt and accurate responses.
• Resolve customer issues efficiently, ensuring customer satisfaction and loyalty.
• Use Zendesk and Salesforce to manage and track customer interactions and support tickets.
• Collaborate with the marketing and sales teams to promote products and services, and to gather customer feedback.
• Stay updated with industry trends and best practices in e-commerce customer service.
• Participate in team meetings and contribute to the development of customer service strategies and processes.
• Provide regular reports on customer service performance and suggest areas for improvement.
• Uphold PT. Happy Camp Indonesia's values and standards of professionalism and customer service excellence.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the e-commerce industry.
• Proven track record of delivering exceptional customer service and resolving customer issues.
• Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers.
• Strong problem-solving skills and the ability to think critically and creatively.
• Familiarity with customer service software such as Zendesk, Salesforce, or similar tools.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.
• Bachelor's degree in Business Administration, Communications, or a related field (preferred but not required).
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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